Training & Certification / Axelos

ITIL Managing Across the Lifecycle

This is the ITIL course that leads to the ITIL Expert in IT Service Management certification.

In this course, you’ll be immersed in the contents of the ITIL publications. You’ll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle.

What You'll Learn

Management of Strategic Change

Determining critical success components, benefits, value, and costs dynamics. Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services

Risk Management

Identification, evaluation, analysis, correction and control of internal and external risks. Understanding Organizational Challenges

Planning and Implementation

Activities during Plan, Do, Check, Act, strategy aspects, the 4P’s of Strategy Identify the considerations for policies, strategy, design, and transition

Understanding Organizational Challenges

Organizational maturity, structure, transition, governance, and achieving balance in Service Operations Knowledge management and security of information

Service Assessment

Service measuring and reporting, monitoring, benchmarking and assessing achievements. Corrective action and Improvements from a Business Perspective

Understanding Complementary Industry Guidance

Understand the value of and distinguish between the complementary practices and how they support ITIL initiatives

Course Outline

Managing Across the Lifecycle is a five-day course that provides a holistic picture of the critical learning points and knowledge IT management staff require on key organizational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL service lifecycle. After taking this course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.

Specifically, this course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Enrolment Requirements

Candidates wishing to be trained and examined for this qualification must already have acquired two (2) credits from the ITIL Foundation Certificate and, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, for a total of at least 17 credits.

What You’ll Get