ITIL Managing Across the Lifecycle
This is the ITIL course that leads to the ITIL Expert in IT Service Management certification.
In this course, you’ll be immersed in the contents of the ITIL publications. You’ll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle.
What You'll Learn
Managing Across the Lifecycle is a five-day course that provides a holistic picture of the critical learning points and knowledge IT management staff require on key organizational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL service lifecycle. After taking this course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.
Specifically, this course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Candidates wishing to be trained and examined for this qualification must already have acquired two (2) credits from the ITIL Foundation Certificate and, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, for a total of at least 17 credits.
What You’ll Get
Career options for this course.
Become an ITIL Managing across the Lifecycle expert.