Training & Certification / Axelos

ITIL Service Transition

Obtaining the ST certification will better prepare you for managing IT services in your organization

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Every organization, at some point, will make some sort of IT transition. The concepts in ITIL ® v3 Intermediate’s Service Transition (ST) module help that challenge in specific ways.

What You'll Learn


Identifying, using, and connecting hardware components and devices


Explain types of networks and connections including TCP/IP, WIFI and SOHO

Mobile Devices

Install & configure laptops and other mobile devices

Operational Procedures

Follow best practices for safety, environmental impacts, and communication and professionalism


Identify and protect against security vulnerabilities for devices and their network connections

Operating Systems

Install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS

Course Outline

The Service Transition (ST) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.

The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the certification also covers management of technology considerations and challenges and risks.

The course covers management and control of activities and techniques that are documented in the ITIL Service Transition publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Release, Control and Validation module from the Service Capability workstream.

The techniques taught in the ST module can help organizations and individuals better understand and manage changes to IT services in line with users’ expectations and business strategy. Service transition is vital for flexibly managing changes and delivering improvement to services provided by organizations or programmes of work.

Enrolment Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.

What You’ll Get

Career options for this course.

Get ITIL Service Transition certified.

Register this course.